Local Hot Tub Company fall Victim to Card Fraud Theft

An alert has been issued by BISHTA (The British and Irish Hot Tub Association), following news that thieves have stolen two spas through a fraudulent purchase from hot tub company, Rotospa UK Ltd based in Sutton Coldfield.

On Thursday 24th August thieves’ fraudulently obtained two dark grey Quatrospa Hot Tub’s using a visa debit card in the name Paul Clarke at a total of £7590.01. The 5-6 person Quatrospa’s are a round hot tub, unique to Rotospa who make and manufacture them here in the UK. The key features of the spas are a Captain’s Seat with 15 point ultrablast master massage jet, LED lighting and digital controls.

Rotospa is sharing this news to help spread the word about this theft, in the hope that this may highlight the issue to safeguard other businesses and unsuspecting purchasers. They hope that this may also lead to the recovery of their property to combat this significant financial loss to the company. These hot tubs may be sold on for a lot less than the usual £3995.00 RRP

The two Quatrospa’s were collected from a Rotospa’s dealer, Daizy’s Spa Hire in Solihull on 1/09/17. Unfortunately, the fraudulent payment was not discovered until after the collection. One failed collection attempt was made when the vehicle was too small to load both the spas, on the second attempt they came with a car recovery vehicle and the details of this vehicle’s registration and CCTV photos of the vehicle and driver have been captured and passed onto local police investigating the theft.

Matthew Zacaroli (Rotospa Managing Director) Commented: “It’s terrible, we are over £7,000 of stock down in one week. This is an attack on our business, a dreadful situation to be in. I hope we have some positive news to report soon”. Matthew continued “Where have two hot tubs gone in one week, I question, have these been stolen to order or to be sold off cheaply?

He also wanted to make other businesses aware of the risk they are at when taking payments via card machines when the purchaser is not present. “All of the card details entered matched, including the post code and address, however, because the card was stolen the card company had the right to take the monies back from us. The card company told us the only way the monies wouldn’t have been taken back from us is if the customer had come in and paid using the chip and pin method”. Mr Zacaroli is keen to let other businesses know that they are not protected from fraudulent cards being used via telephone payments even if all the correct details are entered!

Please be vigilant, and if you have any news that might help, please call Rotospa UK Ltd on Tel: 0121 354 3428 or report directly to Solihull Police by dialling 101.




Editors Notes:

Matthew Zacaroli (Managing Director) – is available for interviews to help spread the word about this theft, in the hope that this may highlight the issue to safeguard other businesses and unsuspecting purchasers.

Video of spa: https://youtu.be/QtnNq60BKrQ


Matthew Zacaroli

Managing Director

Rotospa UK Ltd

T: 0121 354 3428

E: info@rotospa .co.uk


Rotospa UK Ltd